GURPREET SINGH

Awarded Employee of the Month (May 2026) for exceptional service quality and reliability across combined Canberra and Sydney operations, recognizing outstanding performance.

Managed commercial service routes and reconciled inventory manifests against handheld digital systems, ensuring 100% operational accuracy and minimizing discrepancies.

Liaised directly with B2B clients to proactively resolve service enquiries, update account details, and maintain professional frontline representation, enhancing client satisfaction.

Conducted rigorous vehicle safety checks and actively contributed to operational improvements in weekly team meetings, promoting a culture of safety and efficiency.

Administered full operational cycle for a sole-trader business, encompassing invoicing, expense tracking, and GST reporting with precision using Xero and Excel.

Managed customer communications and resolved delivery escalations efficiently, maintaining accurate tracking records in carrier systems to ensure seamless operations.

Successfully concluded and deregistered the business, demonstrating strong entrepreneurial acumen and strategic decision-making.

Developed and implemented a custom Excel VBA macro that automated daily route planning, significantly cutting scheduling time from 10-15 minutes to under 2 minutes.

Coordinated daily operations for a national retail contract with full autonomy, including supervising an offsider and training new staff to optimize team performance.

Conducted 20-30 daily customer calls, effectively managing delivery expectations, reporting damages, and resolving service issues to uphold operational standards.

Achieved the highest customer satisfaction rating on the national contract, consistently earning five-star feedback for exceptional service delivery.

Delivered time-sensitive consignments during peak season, utilizing enterprise scanning systems to ensure accurate tracking and compliance with strict deadlines.

Resolved complex consignment issues with dispatch teams and customers, mitigating potential delays and maintaining service integrity.

Completed required compliance training, ensuring adherence to industry regulations and operational best practices.

Built and operated an online retail business, developing an advanced Excel pricing model that consistently maintained a ~30% profit margin on goods.

Managed comprehensive sales records, demand forecasting, and customer support, demonstrating strong business acumen and operational oversight.

Navigated market changes, strategically winding down the business when the dropshipping model was restricted by eBay.

Managed personal business administration, including income, budgeting, and expenses, through detailed Excel spreadsheets to self-fund full-time study.

Successfully balanced multiple casual and contract roles with full-time academic commitments, showcasing exceptional time management and responsibility.

Commended by the Finance Team for reliable and accurate accounts support during a critical COVID-19 operational period, ensuring financial continuity.

Managed daily cashiering and EFTPOS reconciliations, meticulously verifying transaction accuracy against system records.

Processed accounts payable invoices and city-ledger chargebacks in strict adherence to financial policies, ensuring accurate financial reporting.

Maintained a 30-90 day aged receivables ledger, coordinating with travel agencies via phone and email, and accurately allocating receivables in Opera PMS.

Prepared itemized invoices and statements, meticulously verifying billing accuracy using MYOB to ensure precise financial documentation.

Investigated and resolved account discrepancies, maintaining full supporting documentation to ensure audit readiness and financial integrity.

Responded to customer billing enquiries via phone and email, providing clear and accurate information to enhance customer satisfaction.

Delivered high-volume customer service, cash handling, and stock management for three years at Jungle Boy bar, contributing to its nomination for Best Bar Team in Australia by Time Out.

Maintained exceptional service standards in a fast-paced hospitality and retail environment, consistently exceeding customer expectations.